Overview
We offer a 30-day satisfaction return period. If you are not fully satisfied with your NeatSeat™ hygienic toilet seat or film rolls for any reason, you may return the product within 30 days of delivery for a refund or exchange.
Eligibility for Returns
We accept returns of both used and unused NeatSeat™ products within 30 days.
To qualify:
- The product must be returned with all parts and components.
- Packaging is preferred but not required.
- Products must not be damaged due to misuse or improper installation.
Non-Returnable Items
We do not accept returns for:
- Products damaged due to misuse, modification, or improper installation
- Missing components not due to our error
How to Request a Return
Do not send back any product without contacting us first.
To initiate a return, email us at [email protected] with your order number.
We will provide you with return instructions and the appropriate return address.
Return Shipping Costs
Customers are responsible for covering the return shipping cost.
Shipping costs are non-refundable.
Refund Process
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed and issued back to your original method of payment within the standard processing timeframe.
Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card account.
- Contact your credit card company — processing may take several days.
- Contact your bank — some processing times vary.
If the refund still has not appeared, please contact us at [email protected].
Exchanges
We offer exchanges within 30 days for items that are defective, damaged, or unsatisfactory.
To request an exchange, email [email protected] for instructions.
Need help
Contact us at [email protected] for questions related to refunds and returns.